今日社媒主题:网红营销[3]–网红内容表达与说服机制


今日社媒主题:网红营销[3]–网红内容表达与说服机制

今日社媒主题:网红营销[3]–网红内容表达与说服机制

主题导读

同样是网红内容,有的能带来点赞、评论、转发和购买,有的只是“看过就滑走”。差异往往不只在产品本身,而在表达方式:是否使用感官语言,是否自我披露,语言人格是否契合,产品在画面中是否显著,以及叙事情绪是否有起伏。

本期 5 篇文献聚焦网红内容的说服机制,横跨 Journal of Consumer Research、New Media & Society、Journal of Interactive Marketing 和 Journal of the Academy of Marketing Science,适合用来拆解“网红内容为什么有效”。

文献一:感官语言如何提升网红影响力

文献信息 Cascio Rizzo, G. L., Berger, J., De Angelis, M., & Pozharliev, R. (2023). How sensory language shapes influencer’s impact. Journal of Consumer Research, 50(4), 810-825. https://doi.org/10.1093/jcr/ucad017

中文题目:感官语言如何塑造网红的影响力

Abstract:Influencer marketing has become big business. But while influencers have the potential to spread marketing messages and drive purchase, some posts get lots of engagement and boost sales, while others do not. What makes some posts more impactful? This work examines how sensory language (e.g., words like “crumble” and “juicy” that engage the senses) shapes consumer responses to influencer-sponsored content. A multimethod investigation, combining controlled experiments with automated text, image, and video analysis of thousands of sponsored social media posts, demonstrates that sensory language increases engagement and willingness to buy the sponsored product. Furthermore, the studies illustrate that these effects are driven by perceived authenticity. Sensory language leads consumers to infer that influencers actually use the product they are endorsing, which increases perceived authenticity, and thus engagement and purchase. These findings shed light on how language shapes responses to influencer-sponsored content, deepen understanding of the drivers of authenticity, and suggest how to develop more impactful social media campaigns.

中文摘要:网红营销已经成为一门大生意。尽管网红有潜力传播营销信息并推动购买,但有些帖子能获得大量互动并提升销售,另一些却不能。是什么让某些帖子更具影响力?本文考察感官语言(例如“酥碎”“多汁”等能调动感官的词语)如何塑造消费者对网红赞助内容的反应。该多方法研究结合控制实验,以及对数千条赞助社交媒体帖子的自动文本、图像和视频分析,证明感官语言会提高互动和购买赞助产品的意愿。进一步研究显示,这些效应由感知真实性驱动。感官语言会让消费者推断网红确实使用了其背书的产品,从而提高感知真实性,并进而提升互动和购买。这些发现揭示了语言如何塑造消费者对网红赞助内容的反应,深化了对真实性驱动因素的理解,并提示如何开发更具影响力的社交媒体活动。

主要发现:感官语言通过增强“网红真的用过”的真实性判断,提高互动和购买意愿。

文献二:自我披露与粉丝规模的双路径

文献信息Kashian, N. (2026). Pathways to persuasion: The impact of social media influencers’ self-disclosure and follower size on persuasion outcomes. New Media & Society, 28(2), 549-566. https://doi.org/10.1177/14614448241293143

中文题目:通往说服的路径:社交媒体网红自我披露与粉丝规模对说服结果的影响

Abstract:A 2 (influencer type: nano with 5000 followers vs mega with 1.1 million followers) x 2 (influencer self-disclosure: low depth vs high depth) between-subjects online experiment tested the different pathways social media influencers take to achieve persuasion outcomes in one model. Participants viewed an Instagram influencer’s profile page with either 5000 or 1.1 million followers, and a post from the influencer with either low or high depth self-disclosure. Participants then answered questions regarding social attraction, parasocial relationship, perceived expertise, persuasion outcomes, covariates, and demographic information. Results showed three serial pathways facilitate persuasion: two pathways through self-disclosure depth by way of social attraction and parasocial relationship development and another pathway through follower size by way of perceived expertise. This research advances understanding of the influencing process by using theory and empirical precedent to derive and test an integrated model of the influencing process.

中文摘要:该 2(网红类型:拥有 5000 粉丝的 nano 网红 vs 拥有 110 万粉丝的 mega 网红)×2(网红自我披露:低深度 vs 高深度)组间在线实验,在一个模型中检验社交媒体网红实现说服结果的不同路径。参与者观看一个 Instagram 网红主页,其粉丝数为 5000 或 110 万,并观看一条具有低深度或高深度自我披露的网红帖子。随后,参与者回答关于社会吸引、拟社会关系、感知专业性、说服结果、协变量和人口统计信息的问题。结果显示,有三条连续路径促进说服:两条路径通过自我披露深度,经由社会吸引和拟社会关系发展发挥作用;另一条路径通过粉丝规模,经由感知专业性发挥作用。该研究基于理论和实证先例推导并检验了影响过程的整合模型,从而推进了对网红影响过程的理解。

主要发现:小网红可通过深度自我披露建立关系,大网红则更依赖粉丝规模带来的专业性推断。

文献三:语言人格、内容与粉丝规模的交互

文献信息 Myers, S., Sen, S., Syrdal, H. A., Woodroof, P. J., & Stafford, M. R. (2025). Signals for success: The intersection of influencer linguistic personality, content, and follower size. Journal of Interactive Marketing, 60(4), 436-451. https://doi.org/10.1177/10949968251317204

中文题目:成功信号:网红语言人格、内容与粉丝规模的交汇

Abstract:Influencers are a crucial strategic component for many brands because of their significant marketing value. This research integrates parasocial and signaling theories to posit that relationship-building signals and promotion-focused signals will differentially impact engagement with sponsored posts. The study investigates the role of linguistic personality and content characteristics in driving engagement on social media platforms, with a focus on how follower size moderates these effects. Text-mining techniques are used to construct a data set of 961 sponsored posts from 71 influencers. Findings reveal that linguistic agreement, photo characteristics (whether the influencer and/or product appear), and text characteristics (hashtags and emojis) significantly influence engagement. Multiple facets of this influence are moderated by follower size. Specifically, agreeable language positively impacted engagement, while a picture of the product and higher hashtag use negatively impacted engagement. Further, follower size moderated the effect of the variables on engagement, such that influencers with larger followings benefit more from conscientious language, fewer hashtags, and inclusion of the influencer in the post photo. Influencers with smaller audiences benefit more from extroverted, agreeable, open, and emotionally stable language strategies. These insights offer practical implications for influencers and marketers, suggesting tailored strategies to optimize content.

中文摘要:由于具有显著营销价值,网红是许多品牌的重要战略组成部分。本研究整合拟社会理论和信号理论,提出关系建立信号与促销聚焦信号会对赞助帖子的互动产生不同影响。研究考察语言人格和内容特征在推动社交媒体平台互动中的作用,并重点关注粉丝规模如何调节这些效应。作者使用文本挖掘技术构建了一个包含 71 位网红 961 条赞助帖的数据集。结果显示,语言宜人性、图片特征(网红和/或产品是否出现)以及文本特征(标签和 emoji)显著影响互动。粉丝规模调节了这些影响的多个方面。具体而言,宜人性语言正向影响互动,而产品图片和更多标签使用负向影响互动。此外,粉丝规模调节各变量对互动的影响:粉丝较多的网红更受益于尽责性语言、更少标签以及网红本人出现在帖子图片中;粉丝较少的网红则更受益于外向、宜人、开放和情绪稳定的语言策略。这些洞察为网红和营销者提供了实践启示,说明应采用定制化策略优化内容。

主要发现:语言人格策略要匹配粉丝规模;小网红更依赖亲和表达,大网红更适合克制、专业、少标签的内容。

文献四:产品显著性影响不同参与目标

文献信息 Klostermann, J., Meissner, M., Musalem, A., & Decker, R. (2026). Product salience in influencer endorsement posts. Journal of the Academy of Marketing Science. Advance online publication. https://doi.org/10.1007/s11747-026-01143-7

中文题目:网红背书帖子中的产品显著性

Abstract:Influencer endorsement posts on social media platforms such as Instagram differ regarding the salience of the endorsed product. Some posts make the product the dominant visual and narrative element, whereas others integrate it peripherally into the scene with little emphasis. We investigate how such salience of the endorsed products is related to consumer engagement on Instagram for two product categories (watches and shoes). We find that while endorsement posts with low product salience create more post engagement (i.e., likes and comments of endorsement posts), endorsement posts with high product salience create more brand engagement (i.e., likes and comments of subsequent brand-owned posts). Accordingly, the optimal level of product salience depends on the goal of the influencer campaign. As influencers aim to build their own popularity through higher levels of post engagement, the goal of the company and the goal of the influencer might not be aligned in campaigns where companies aim to drive brand engagement. We test a rich set of visual and textual product salience cues that can help managers and influencers to design endorsement posts in line with their objectives. Our research thus has important implications regarding how to design effective endorsement posts.

中文摘要:Instagram 等社交媒体平台上的网红背书帖子在被背书产品的显著性方面存在差异。有些帖子让产品成为主要的视觉和叙事元素,而另一些则将产品弱化地融入场景。作者考察了手表和鞋子两个品类中,被背书产品显著性与 Instagram 消费者参与之间的关系。研究发现,低产品显著性的背书帖子会创造更多帖子参与(即背书帖的点赞和评论),而高产品显著性的背书帖子会创造更多品牌参与(即后续品牌自有帖子的点赞和评论)。因此,产品显著性的最佳水平取决于网红活动目标。由于网红希望通过更高帖子参与来提升自身人气,而企业可能希望推动品牌参与,因此在企业目标是推动品牌参与的活动中,企业与网红目标可能并不一致。作者检验了一组丰富的视觉和文本产品显著性线索,可帮助管理者和网红根据目标设计背书帖子。研究对如何设计有效背书帖子具有重要启示。

主要发现:低产品显著性利于网红帖子互动,高产品显著性利于后续品牌互动;品牌和网红目标可能天然不一致。

文献五:情绪起伏如何提高长内容参与

文献信息 Ghasemi, H., Astvansh, V., & Sepehri, A. (2026). How should content creators narrate their content? The impact of emotionality flips on audience engagement. Journal of the Academy of Marketing Science. Advance online publication. https://doi.org/10.1007/s11747-026-01147-3

中文题目:内容创作者应如何叙述内容?情绪翻转对受众参与的影响

Abstract:The creator economy marks a pivotal shift in influencer marketing. Content creators create long content to engage their audience on social media platforms and generate revenue through engagement. We hypothesize that audience engagement with content is a function of emotionality flips: the number of times emotionality flips direction (from a positive slope to a negative slope and vice versa) from one content unit (e.g., sentence) to another. Five studies including 33,598 podcast episodes, 3,381 TED Talks, two lab experiments, and one synthetic validation-support this hypothesis. Furthermore, arousal is the underlying mechanism; that is, emotionality flips raise the audience’s arousal, which in turn boosts audience engagement. Lastly, emotionality flips’ positive effect is stronger for (1) content that is easier (vs. harder) to process, and (2) audiences with high (vs. low) need-for-affect. This research advances understanding of emotionality dynamics in the creator economy and offers insights for creators, platforms, and consumers.

中文摘要:创作者经济标志着网红营销的关键转向。内容创作者在社交媒体平台上创作长内容来吸引受众,并通过参与产生收入。作者假设,受众对内容的参与是情绪翻转的函数:情绪性从一个内容单位(例如句子)到下一个内容单位时方向发生翻转的次数(从正斜率到负斜率,反之亦然)。包括 33,598 集播客、3,381 个 TED 演讲、两个实验室实验和一个合成验证在内的五项研究支持这一假设。此外,唤醒是其潜在机制;也就是说,情绪翻转会提高受众唤醒水平,进而提升受众参与。最后,情绪翻转的正向效应在以下情况下更强:(1)内容更容易处理而非更难处理;(2)受众具有高而非低的情感需求。该研究推进了对创作者经济中情绪动态的理解,并为创作者、平台和消费者提供了洞察。

主要发现:长内容不是情绪越正越好,而是需要适度情绪起伏来提高唤醒和持续参与。

一句话总结

网红内容的说服力来自表达细节:语言、面孔、产品显著性和情绪节奏,都会改变受众是否相信、互动和购买。

选题启发

问题1:网红内容中的感官语言是否对食品、美妆、旅游等体验型产品尤其有效?

问题2:品牌应如何平衡产品显著性与网红内容自然感?

问题3:短视频与长内容中的情绪节奏是否存在不同的最佳结构?